Complaint procedure
At Little Giants Volleyball Club, we value the feedback and concerns of our members. We strive to provide a positive and inclusive environment for all participants. If you have a complaint or grievance, we encourage you to follow our complaint procedure outlined below:
Contact:
Please direct all complaints or grievances to our designated email address: info@littlegiantsvc.com. This email is accessible only to the club administrators and is not accessible to any other member of staff, coach, or volunteer.
Submission:
When submitting a complaint via email, please provide the following information:
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Your full name
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Contact information (phone number, email address)
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Nature of the complaint
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Details of the incident or situation
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Any relevant documentation or evidence
Acknowledgment:
Upon receiving your complaint, our club administrators will acknowledge receipt within [7 working days]. This acknowledgment will confirm that we have received your complaint and provide an estimated timeline for resolution.
Investigation:
Our club administrators will conduct a thorough investigation into the complaint. This may involve gathering additional information, interviewing relevant parties, and reviewing any documentation or evidence provided.
Resolution:
Once the investigation is complete, we will work to resolve the complaint in a fair and timely manner. Depending on the nature of the complaint, this may involve taking corrective action, implementing changes to club policies or procedures, or providing an explanation or apology.
Communication:
Throughout the process, we will maintain open and transparent communication with you regarding the status of your complaint and any actions taken. We aim to keep you informed and involved in the resolution process.
Confidentiality:
All complaints will be treated with the utmost confidentiality. Your personal information and the details of your complaint will only be shared with those directly involved in the resolution process.
We are committed to addressing complaints promptly and effectively to ensure the continued success of our club and the well-being of our members. If you have any questions or concerns about our complaint procedure, please don't hesitate to contact us at info@littlegiantsvc.com.